Course Title: Catering and Accommodation Management
Course Description: The Catering and Accommodation Management course is designed to provide students with comprehensive knowledge and practical skills in the dynamic and growing hospitality industry. This program combines theoretical understanding with hands-on experience to prepare students for successful careers in catering, hotel management, and related fields. Emphasis is placed on developing a strong foundation in hospitality management, culinary arts, and accommodation services.
Main Units Studied:
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Introduction to Hospitality Industry:
- Overview of the hospitality sector, its scope, and significance.
- Historical development and current trends in hospitality.
- Understanding the roles and responsibilities within the industry.
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Culinary Arts and Food Preparation:
- Fundamentals of food preparation, cooking techniques, and culinary skills.
- Menu planning and design.
- Food safety and hygiene practices in the kitchen.
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Beverage Management:
- Introduction to beverage types and service.
- Bar operations and mixology.
- Responsible alcohol service and legal considerations.
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Accommodation Management:
- Hotel and lodging industry overview.
- Front office operations and customer service.
- Housekeeping management and room maintenance.
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Event Planning and Catering:
- Event management principles.
- Catering services and menu customization.
- Budgeting, logistics, and execution of events.
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Hospitality Marketing and Sales:
- Marketing strategies for the hospitality industry.
- Sales techniques and customer relationship management.
- Digital marketing trends and social media in hospitality.
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Financial Management in Hospitality:
- Budgeting and financial planning for hospitality establishments.
- Cost control and revenue management.
- Financial analysis and reporting.
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Human Resource Management:
- Recruitment, training, and development of hospitality staff.
- Employee relations and workplace communication.
- Legal considerations in human resource management.
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Customer Service Excellence:
- Principles of exceptional customer service.
- Handling customer complaints and conflict resolution.
- Building and maintaining customer loyalty.
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Industry Internship/Practical Training:
- Real-world experience in a catering, hotel, or related hospitality setting.
- Application of learned skills in a professional work environment.
- Networking opportunities within the industry.
- Teacher: clara Langat